This is hard for me to give 1 star as I'm loyal to Cold Stone as being the top in the ice cream business. HOWEVER - I've been to this location 5 times - 1 time was great - 1 time was a slight mess up but ok - the past 3 times times was HORRIBLE!!!!!!
CONS
- Their ice cream is consistently soupy/melting right when you receive it (I've been going to CS for years - this level of soupy is pathetic)
- They have severely messed our standard orders up multiple times (no I don't watch everything they do when making it - I'd like to think they know how to make a signature without me watching them) We got to our car - driving away - our whole families orders were way off!
- They forgot cookie dough!!! 2 different times they left out cookie dough!
- They left out carmel & hot fudge
- They left out reeces pb cup
- They were out of cake batter ice cream at 4pm (really?? )
- Like everyone else says - EXTREMELY SLOW
Not returning - gave them 3 tries - going to DQ down the street - they are consistent and will hook you up with extra toppings instead of leaving them out -
NOT WORTH $6 per person to wait 15 min for soupy ice cream with toppings consistently left out!