I was staying at SLS and needed to return my rental from LAS. Tried to call Hertz beforehand for their specific location, and never got a hold of a live representative. Pulled up to Wynn and asked where the Hertz desk was, the bellhop directed me to go back down the main driveway and into the Wynn parking garage. After I did that, I drove around the garage clueless. Eventually I found some spots with Hertz signage, but no other directions. Called Wynn operator, who kindly told me that I had to leave the car and go upstairs to the casino level. Once I got to the casino level, I asked a security officer for the desk's location. After walking through Encore's entire casino and down a long hall, I eventually reached a Hertz desk. When I went to return, the agent was on the phone the whole time. She seemed confused why I was returning there... not sure if I was directed to the Encore location by security instead. Either way, it was incredibly difficult to find and no one was really helpful.