Aweful customer service here. Came here before 10:30 am looking to buy a phone.. couldn't find anyone to help. When we got to speak to a rep, we were thrown around the store to look for a specialist, then we had to go to someone else to cash out. ( The runners and techies can't help)..then we had to GO look for ( and remember) their "friend" another rep for help. Listen! I'm here to buy a phone..about to drop $1000+ here...I think you should remember MY name! Is this the new era of customer service? I don't get it Apple.