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  • So glad to finally have Panera here in AZ! Paradise just does NOT do it for me. This was my first time at this location, stopped in for lunch around noon to place a to-go order and OHMYGAWD was it busy! It was a zoo! I personally really like the quick-order station at the front, you can browse the menu and make your selection without feeling pressured/rushed, swipe your card, and make your way to the pick-up station. Really efficient! There's a digital sign which keeps you updated on the progress of your order and they also have alphabetized cubbies where you can locate your online order or if you missed your name. I was in and out in 10 mins. My only complaint is that the lady passing out the to-go orders was not very friendly. I witnessed it with another customer, and then when she mispronounced my name (happens ALLLL the time) I politely corrected her and smiled, and she just glared at me! Lady, I get you're busy but if you hate your life that much maybe look for employment that is not customer focused!? That really bugs me. I read some complaints about to-go orders being wrong, and I can see why... it seemed like mass chaos back there! they were incredibly busy and for what it's worth, to my non-restaurant-industry-experienced-eyes it looked like they were doing the best they could. Food was good, I had the kale Caesar salad and black bean soup. I will admit that my order WAS slightly incorrect... I requested an apple as my side instead of the bread, and they sent me home with my apple AND a cookie (good kharma??) so you do NOT hear me complaining at all... and they get four stars!!!
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