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  • Let's keep it real, no one likes leaving bad reviews EXCEPT when the business deserves it and on this case, Hard Rock Hotel and Casino deserves it. When babes & I decided to take a spontaneous trip to Las Vegas, the last thing on our minds was having an issue with our room reservation. So when we arrived to Hard Rock hotel to check in at 3:30 in the morning, our headache began. As he's checking in, I'm walking around looking at the display for items worn by Brittany Spears, Michael Jackson, Aerosmith and No Doubt. Before I could take a step further, I overhear guest services giving him a hard time with checking in. I'm not having any of that so I go find out what the issue is. Guest services than tells me of the error with our room reservation. We had booked the room through a third party company and Hard rock mistakenly input our check in date for the following day. One would assume that Hard Rock would take responsibility for their mistake and fix the problem, but supposdly they were sold out of all the rooms. It's not the Venetian or the Palazzo, I found it hard to believe this off the strip not even worthy empty casino would be sold out of 670 rooms. Going in circles and having to repeat ourselves with this guest service representative was a waste of time and breathe. Though I'm not an angry person, I want to Kung Fu Panda the rep just for being unprofessional, unwilling to help and for disrespectful torwards my guy. Having had enough, we called for the manager who was too " busy" to talk to us in person but instead chooses to relay the message over the phone of their mistake. No apologies or attempt to rectify the situation. Having wasted enough of our time at Hard Rock, we decided to call the third company we booked through and take our business elsewhere. Go to a real casino. Avoid this place at all cost.
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