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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • This was the WORST experience I have ever had! I was given wrong information about my room to begin with which caused us to have to move rooms and took half a day to do so AND they charged me an extra $100, when on Hotels.com that room was only $12 extra! Parking was an absolute nightmare and I couldn't find any bell carts to get all of our stuff up to the 10th floor. I was in the pool with my family, went into the lobby to use the restroom and there was a giant puddle of something on the floor of the stall that I did not see until it was too late. I slipped, tried to catch myself, and ended up hitting my head on the wall of the stall. I immediately informed the front desk of the incident.. They had me wait for over 30 minutes for security to come so I could file a report. I asked for a wheelchair several times until they finally got one for me. Then, they wouldn't let me use the wheelchair to go up to my room until we asked that they escort me in it up to my room. I spoke with management about the incident that made me feel badly about myself for falling in HIS LOBBY! I then called the next morning for check out to see if I could have a later check out since I was I injured and have my 7 and 2 year old with me, they said I couldn't and offered a bell hop to help, but I explained a bell hop can't help with my toddler. When I finally checked out, I asked for a copy of the incident report of my accident which they refused to give to me. After arguing that I needed it to give to my lawyer, they finally gave me a copy of only my written statement and not the report that they filed. I am meeting with a lawyer in an hour about all of this. I chose to stay here thinking it would be nice to stay in a resort and was family friendly, but everything about this place was misleading. I spoke to several other patrons that agreed that the staff was rude and unaccomodating. I have never been treated so terribly in my life and I will never ever return. I will also warn anyone and everyone to not stay here unless they want to be treated like garbage and have a very stressful time. Thanks for ruining my entire family vacation! We booked a night at another hotel just to try to salvage some of our vacation. DO NOT STAY HERE!!!!!
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