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  • Purchased a Groupon as a gift for boyfriend. Now as the expiry date nears he will not be using so I decide to use as it's already paid for. Call the Spa. They say they are booked till 5/13/18. I try to make appt for the 1st available Saturday and they inform they do not accept Groupon on Saturdays. This was not listed on the Groupon (If/when there are times a Groupon cannot be used, it is to be listed on the Groupon so you know prior to paying for it). They will not assist with refunding what I paid so yes I'm pissed since I paid over $60! Here is the fine print no mention of blackout days: "Promotional value expires 120 days after purchase. Amount paid never expires. Limit 1 per person. Limit 1 per visit. Valid only for option purchased. Merchant Appointment required at least 1 day in advance; subject to availability. 24hr cancellation notice required or $20 fee may apply. May not be combined with other offers. Gratuity not included. Not valid for clients active within the last 12 months. Business License # P65-00055. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services." When asked to speak with the Manager, Yvette, am told she will be with clients until 6PM. Of course the spa closes at 6PM and closed Sundays (my promotional expiry date) then by Monday the Promotional value expires and I can never book on a weekend which is when I need it. Geez all this ranting has me stressed - now I do need a massage!
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