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| - I had such high hopes based on other reviews, but ultimately I was left a bit disappointed. Perhaps it was a result of having my expectations set too high based on the feedback of others, but I was not impressed.
Atmosphere - 8/10 - very cool decor with open air front, reclaimed wood and rustic decor throughout. I really like the vibe in here. The only downside was that, when seated near to the sidewalk with the front windows all of the way up, the sidewalk is the de facto smoking area and I was constantly getting mouthfuls of hot and humid cigarette smoke. Nothing SM can really do about that, but it still gets -1 point.
Service - 5/10 - agree with one of the other reviewers that the seemingly "anything goes" vibe in terms of waitstaff clothing was a bit odd. I didn't see anything too outrageous, but it definitely classed the place down a little bit. I'm not expecting Ceviche here, but being able to quickly identify your server vs. a patron is kind of a necessity. I also just didn't get the warm and friendly vibe from a single person (hostess, host, server, or otherwise). Granted, they were busy, but you should never be too busy to provide great service. Lastly, your menu has no description of what is in the meatballs or what the sauces are. Either provide a side menu with basic descriptions or incorporate that into the server's table greeting. Whatever you do, don't A) be annoyed when we ask questions or B) give one word answers because you're busy.
Food - 4/10 - really blown away by the 4 and 5 star reviews on this one. My wife got the sliders and tried 3 different varieties. I got the panini with the meatball of the day. When you base your concept around a single thing, you better be pretty good at it. This was just average. I want to be blown away with how good the meatballs or the sauce are, but I just wasn't. The food wasn't very hot either, and the cheese on the entrees wasn't even melted. It seemed they had rushed it through the broiler or oven because they were busy. Disappointing :(
Price - 8/10 - for the location, very reasonable.
I wish I could give this a 2.5 star because it just wasn't quite a 3 for me. If either the food or service improve only slightly I would have given it 3 stars.
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