I hesitate to write this review because it's really the stylist and not the facility that was the problem. I have long curly coarse hair. I called for an appointment explaining I needed someone experienced cutting my type of hair. I was given the jr stylist being reassured by how terrific he was. I explained upfront I did not want thinning shears or my hair coming to a point. I got both. It looked terrible when I left but I was afraid to ask him to fix it in fear I would lose more hair and have no improvement. I did comment in the middle my concerns about how he was cutting the ends and he reassured me it was looking great and would allow my hair to lay nicely: With thinning shears used at the ends of already slightly coarse frizzy hair my ends look horrific. The only thing good I can say was that he was nice. The haircut not so much.