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  • Being so close to where we do 'business', the Pub is often our choice...and the price is decent---Oh, Oh, new menus (again!) probably higher prices too? Sometimes the service is terrific (Adam, Carlo, Alicia) sometimes the service is NOT so good (nearly every Sunday morning). Management always trying to save a dime. Occasionally in the evening we will experience a truly well-cooked, well-presented meal. We can tell when there is a visiting/substitute cook. So sometimes our meal/service is 5 Star, but not often. Usually mediocre, but at least it is what we ordered & looks like it too. However: 9/10/2016: Stopped in for a quick meal and a HARD ROOTBEER...being phased out we hear, too bad....On sale now $1.50 a glass! Ordered the Chicken Fingers that I've ordered a hundred times (been going to the Pub for almost 10 years) expecting what I've ordered for years. Instead some small, strange shaped pieces of overly deep-fried crunchy chunks. Horrid! Didn't want to cause a fuss, so nearly broke a tooth trying to eat. Waste of $$. Tried to peel off the thick granite coating, but impossible since there was so little chicken fused to the outer rock formation. Adam was his usual accommodating self and tried to explain, even getting more of the 'chicken fingers' since the hard chunks were so small...simply more of the same brick-hard batter posing as chicken fingers. The kitchen should be ashamed. Ellis Island, you must give something better than this, there are plenty of restaurants in L. Vegas. Get a decent cook who doesn't over-cook everything to rock hard and hire a few more servers. Quit messing with things that have been on the menu for years---wouldn't it be fair to let customers know when something this dramatic happens to a menu item? If it's not making a high enough profit for you (Oh, those chicken fingers used to be so good), then take them off the menu. So disappointed, I may stop going to the Pub altogether.
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