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| - While this is a new, clean, and convenient business, I was not very happy with my service. I entered and was bombarded by very nice young women pushing the subscription membership even before I told them what I wanted. I set up a massage for myself and a foot sugar scrub for my mother. First mistake was that they actually do not offer a sugar scrub without a massage. We weren't told about this until afterwards when they wanted us to pay. The second mistake was that it should be clearer that a massage is 50 minutes, not 60. We arrived 15 minutes early and filled out a ton of paperwork as we waited in the lobby. We waited. When someone finally came to get us, we were starting late. I was not aware that I would be docked time. My massage was about 35-40 minutes. My mother was scrubbed raw with a painful sugar scrub that lasted about 10 minutes. People who have more skill would have known to have a lighter touch with older skin... and would have listened to the customer. We complained, were reprimanded by the manager, telling us that we were late. (so not true) Long story short, they did give us a refund. Thanks for that. The other issues I had was that they were extremely pushy about tipping. I tip well, but was not happy to be reminded so many times_ everywhere signs, reminders, it made me a little angry especially since the service was so poor. What it says to me is that the company does not pay their employees well enough and schedules them so tight that they are required to push people thru and need the tips. The massage itself was not memorable. I don't plan to return.
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