I am definitely a big fan of their Taiwanese snow ice (shaved ice)! The Bubble Milk Tea Avalanche is very yummy - milk tea snow ice with tapioca, red bean, grass jelly and condensed milk. The texture of the snow ice is so fluffy and smooth, and there is a strong milk tea flavour... so it is almost like drinking a milk tea! I also tried the Mango Tango - mango snow ice with mango jelly, condensed milk, mango frubu, and ice-cream. Both are so good, and I can't wait to the other flavours. These snow ice keep pulling me back.
As for their hot food, it is good (standard) but nothing that jumps out at me as a must try unlike their snow ice. This could be applied to their drinks as well. The place is cozy and seats are very comfortable - this is an important aspect to me since I tend to stay at a bubble tea place for a while. There is free wifi and the information is written in the menu.