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| - Why 1 Star? Poor customer service; person taking order's never smiled; those behind the counter look like they are being forced to work there; it was dirty and in the end they refused to give us a refund when asked.
Basically, we have been going to Caramba's since they opened and have never had this problem. Been a while since we have been there and thought we would stop in. FAIL
Whether you agree with their prices and my story or not, the fact is, you should always be able to get a refund unless the business has it posted otherwise so people can decide if they want to shop/eat there or not.
I ordered a bowl of red chili for $6.50. This cost as much as a burrito, but I just wanted the red chili. When they went to make it, they got out a small 16 ounce bowl, a spoon full of shredded beef that was in it's own juice that they promptly squeezed out of it, filled the small bowl with shredded beef and then poured a little red sauce over the top. I wanted red chili... as in it has been marinated in red chili sauce, not having the sauce poured on the top and have a lid slapped on. This taste no different then buying roast beef and a can of red chili at the store and pouring over it. If you have never had red chili that has been marinated in red chili sauce, you need to find a place that does it because it's great. This place does not do this.
I simply preferred to get my money back, it wasn't worth $6.50. I could of had a whole burro for about that. When I asked the cashier, he never responded at first but just looked around. He argued about the bowl and simply said that's what the size has always been. Maybe so, but it's still not worth it. I watched them make a red chili burro (for basically the same price) and it had a large 16" tortilla, more beef and a LOT more sauce. I simply said I would just like my money back. He looked disgusted, went off into a small office and was gone for a while. When he returned he opened the drawer, looked down the line at my food still being put together, sighed and then says how did you pay for this. Really?? I had just paid him and no one else walked up there. I told him I used a VISA Debit card. He then stood there and fondled some money in the drawer then said our system has been down all morning, I have no way to give you your money back. How is it down because you used that same system to take my debit card to pay for it! He said he would give me store credit. I paid with a debit card... that means Caramba's ALREADY HAS MY MONEY. Just give me cash back. NOPE. We just took the crappy amount of food and left. When I got home, there wasn't enough red sauce to even cover the beef.
NO BUENO! We have been going here since they opened. I noticed a change in the staff and they have gotten more and more un-friendly. This is the last time we ever go there. To many other fast mexican food restaurants with same or better prices and food. There are 4 to 5 within a block! We will go else where.
It's still owned by the same brothers. Things have really changed. To bad, used to be a good place and good value. That's long gone. It is very un-usual to ever need to ask for a refund at a restaurant, but you need to b e aware that it's not going to happen here. Beware before you go.
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