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| - Rude, rude, rude! The manager was so rude! We came in, explained that we were here for a baby shower and that I was instructed to get appetizers ordered. They refused to do that - told us they wouldn't seat us until our ENTIRE party (40 people) arrived. I asked if that was really reasonable, given the size of the waiting area and the unlikely happening of all 40 people showing up at the same exact time. The manager was so nasty - he flat out said he won't do it - he will NOT sit a table until at least ten people are here.... I said, 10? Before you were saying 40.... so is it 10 or is it 40? He finally agreed to seat us once 10 people arrived... thank god. Please note that it wasn't so much the message that was so awful - it was the nasty tone and the body language. Granted, what he was saying wasn't what was agreed upon during the two phone conversations and the one face-to-face meeting about the event - but the issue truly was in the delivery. He was down right nasty.
Moving on to when we finally got seated...Our server Ryan, was AMAZING. He was SO friendly, full of jokes and always smiling. From the moment we got seated, the experience completely changed from an F to an A.
Carlos and Kevin were our chefs... again, amazing!! Friendly, accommodating, great at what they do... telling jokes the entire time and engaging their audience.
I am amazed that the three servers/chefs were able to turn this around and make it such an amazing experience. They took a completely ruined baby shower and turned it into the party it was supposed to be.
The manager needs more training.
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