I had a reservation made through Priceline when I arrived in Phoenix. I decided that I wouldchange my reservation from a very affordable one week rental to a 3-4 day rental when I arrived in town. I went physically to the office and was told my rate would be prorated for the 4 day rental and that this now allowed for me to get the $11 per day insurance and still have a lower price than my original rental.
That seemed logical so I changed to a 4 day rental that would still be less than my previous rate.
When I arrived to pick up the car, I was told that the insurance was not $11 but $18+. The woman who helped me must have made a mistake. My rate also was not honored from my Priceline quote since I changed the rservation. I was never told that.
Very nice people that appeared to be well trained in upselling every damn thing that Enterprise offered. I personally do not trust this business and would not do business with them again.