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  • The owner seems very knowledgeable and service-oriented. He went out of his way to help me out on my first visit to the shop. And, for this, I wouldn't hesitate to give the shop 5 stars and to deal with owner any time and every time. The problem I experienced is with some of the staff. I am talking about 2 guys in particular, since others at the shop seem great. So these 2 performed unnecessary services to my bike without my prior authorization. (The owner and I had previously agreed that the bike was good to go.) They returned my bike to me with a major malfunction, which was not there before and which seems directly related to the services performed. Even if the malfunction had been there before, I can't see how a responsible bike repair professional could let a customer ride away like that without diagnosing the problem and offering to fix it for an extra charge. And, when asked about these things, these 2 staff members basically worked themselves up into a tantrum, instead of providing even the most basic level of customer service. I am giving this shop 3 stars, which is an average of 5 for the owner and 1 for the staff. Like I said, I literally had one of my best and one of my worst retail experiences here. Overall, I recommend the shop but be careful whom you deal with over there.
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