I called around noon today in need of a smog test. I figured it was about time for me to get other stuff done as well (oil change, tire rotation, and the fuel injection cleaning). The guy who I spoke to on the phone was very open about how busy they were and originally tried to have me schedule the next day or two days from now. He then found out the smog guy was only in today. He said if I could get in within the hour, he'd help take care of everything. He even gave me a quote for the services I needed on the phone and this amount didn't change.
When I arrived, the staff was very friendly and I sat in the lobby next to a woman who brought her small dog. I could tell the woman had been there plenty because she talked to everyone by their first name, Her issue (failing the smog test) was unable to be resolved, but they sent her away with papers to provide a specialist. They didn't charge her either event though they spent a long time trying to diagnose the issue.
Anyways, It took about 1.5 hours for my car to get all the works done. Everyone I talked to was genuine and they provide details about everything I might need to get done, They don't push extra services on you and you are able to observe the crew as they work on your car.
I will definitely be back for my next service!