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| - Stopped by here for the first time around 5:15pm on 5/23, and was told that because they had very few cars today that they were offering a "manager's special" for $44.95 that included a "full mini detail inside and out and hand wax". In hindsight, I should have asked for a itemized list of what this included but it was the end of the day and I was tired. In reality, he should have offered.
Up until I picked up my car, the rest of my experience was good. The inside waiting area has numerous computers available for use, a TV, comfortable seating, and everything else you would expect to find. There is also shaded outdoor seating which I opted for.
When my car was ready, I noticed a few issues that were overlooked on the outside; I brought these to the attendant's attention, and he tried to care of most of them while making excuses. When it came to the water spots, he had some trouble. I'll admit that water spots are a particular nuisance with our hard water in Las Vegas, but when I returned home I was able to easily remove the "problem areas" that he previously had issues with using a simple shammy and water combination.
The inside, upon initial quick inspection, looked good. As I drove away and the sunlight hit the car in a different way, I started to see what simple issues were overlooked inside; mainly, fingerprints left over inside the rear windows and mainly the rear deck window which looked like it had not been cleaned at all. I drove back and asked them to clean the windows, which they did.
I left again and as I'm driving home I start to notice other issues; the trim on the dash has fingerprints, and there's some sort of dried liquid overspray from some cleaner that they had used on the door speaker grills. When I get home and I'm using the shammy and water combo to clean the hard water problems, I also find that the wax hasn't been properly wiped down and cleaned off afterwards, and around contours and of course edges the wax has accumulated and is making the paint look dull. I end up wiping down the entire car with the shammy and it comes out black.
By this time of course they are long closed for the day and I don't have the kind of time it takes to return another day to complain. With all of the positive reviews that this business has received on Yelp, I was very surprised at their posted standard prices, what's included in their standard packages, and obviously the quality of their work. Their "manager's special" didn't seem to be anything but a typical upsale (they saw me coming from a mile away, tired and not paying attention).
I won't be a repeat customer.
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