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| - Why did this have to suck so much? The sign. . . have you seen the sign? It's AWESOME! I wanted to be able to judge this book by its cover. I could not.
Guests from out of town wanted to experience a restaurant with local flair. What better way to do that than visit a place where even the spelling of the name smacks of Pittsburgh? Turns out. . . lots of better ways.
First, let me start on a good note. There are really awesome things about this restaurant. These things, while not awesome enough to slide the scale from a two star review to a three or four, ironically made our evening less memorable. Ironic, because if everything about this restaurant had sucked, at least we all would have looked back on that indelible memory and said, "This restaurant experience was the worst in my life." But it wasn't. The sign is great. The decor is cool. The location is fantastic. The food is actually really good too.
But the service was awful. Amateurish. WHY would you pay for this location and go through the trouble of making really good food, only to have your wait staff stumble and blunder through every meal to the point where it eclipses the experience and THEN some.
Some low-lights:
No greeter at the door. The bartender told us she'd be right back. We waited about five minutes before she showed up. We had reservations, but the place was half empty.
Despite being half empty, we were shown to a table RIGHT next to another full table. I don't like eating on top of other people. We asked to move.
No water with dinner, unless asked. Specialty drink came with basil in it (the selling feature for my sister-in-law, who thought it sounded kind of neat). . . the drink arrived without it. When she inquired she was told they were out of basil.
The wine order was botched twice. The drinks came slow. Verrry slow. We quipped that perhaps it was because the place was so busy, but at the point we were placing our order, the half of the restaurant that was full emptied out for what I assume was a show, and we occupied one of perhaps three tables in the place. Nevertheless. . . slow.
At the end of the meal I remarked upon how great the sauce with my pasta was. I lamented the lack of bread on the table. We inquired. . . they had it all prepared, just never brought it. The bread was AWESOME. Sooo simple to put the bread on the table.
The waitress was very friendly. . . just. . . clueless. It's like they spend a million (or whatever) on a restaurant start-up then ran out of money and had to hire relatives to work strictly for tips.
The two star rating for yelp says, "meh. I've experienced better." And I have. All over downtown Pittsburgh. As I was telling my wife before we left, I really liked the food there, but I really like the food a lot of other places too. There's no reason for me to go back there when I can get food I like just as much somewhere that pays for competent waitstaff.
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