I ordered online for the Oakland location and waited more than 25 minutes after the scheduled pick up time because it was during a lunch rush, but my ordered never came out. I asked for help, but had to wait another 5 minutes before an employee could check on my order. I was told they could still make my salad, but it would take another 5 minutes. My lunch hour was over at this point and I had to ask for a refund. It was frustrating.