There are not enough reviews that represent the majority of customer experiences when it comes to places that arent restaurants. There are only people who hate or love a business, but there are no reviews in between the two ends of that spectrum. I had a slightly above average experience with KW.
I was with a large group of people trying to live in the same building. A friendly representative showed me several properties that would accomodate us. We looked at properties from other agencies, but we liked KW's.
Since we had a large group, KW was even open to the idea of negotiating a special group lease with different terms. We ended up not doing that, but their flexibility was noteworthy.
While living, they were helpful with responding quickly to repairs. The repair jobs were usually kind of mediocre patch jobs, but they handled more serious repairs very well.
My only issue was that they werent in the office when they were supposed to be towards the end of the semester. It was probably only staffed by one person that day and they were out to coffee both times i stopped by that day.
Overall, a little better than most agencies, but not that much better.