Rob, the store's owner, reached out to me after another customer told him about my review.
I appreciate that he took the time to follow up with me. As I mentioned in my previous review, I just don't feel that his products match my medical needs and/or lifestyle. I do believe that he is knowledgeable, but what I needed at the time was information and then some time to evaluate on my own instead of "take this and this."
I have updated my review to reflect his effort after the fact.
For some, the strong opinions and recommendations of a good salesman will meet their needs, but for bitter folks like myself, we like to collect information, compare and contrast, then make an educated decision.