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http://www.openvoc.eu/poi#funnyReviews
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  • Last night I had an experience I wish to share involving this brand and its location. At 9:24 PM I placed a take-out order. On the phone I was told that the order would be ready in about 20 minutes. I knew from the numerous orders I have placed for pickup in the past this really meant 25-30 minutes but in this case it was even longer. The meal included a vegetarian chili. When it finally arrived I noticed that the chili container felt very light so I looked inside and observed that it was about 1/3 filled with chili. I brought this to the attention of the person who I had pain that this is not the typical volume for a small order of their soups or chili. She began to say that maybe the cooks ran out when serving mine up, but then stopped herself when I think she realized that short-serving someone is not an adequate remedy to being out of a product. She took the container to the cooks while I remained up front by the register. She returned and told me that the cooks were going to heat up more of the product and add it to what was in the container. Again, I waited probably an additional 10 minutes until one of the servers then brought me the container. This time it was wrapped in a bag with a knot tied in it. This seemed unusual to me so I had the intuition to not just accept the bag the way he handed it to me but instead place my hand against the container - it was ice-cold; clearly frozen chili was was simply taken from the refrigerator and dumped on top of the warm chili in an effort of the staff to essentially say to me "screw you." They knew they were closing and were probably assuming I would be long gone before I realized what kind of crap they pulled. I instructed the server to feel the temperature of the container and advised him that I was not pleased with what I had been dealing with there. I told him to forget trying to make anything right at that point. I did so because there was no telling what the next level of retribution would be against me (through my food they were serving me) because of my complaints. I took photos of it as soon as I got home and as you can all see the temp was so low that it wouldn't give a numeric reading on the thermometer. I threw it out because I realized I had no idea if there could have been anything else done to it This is the first time I had ever written anything on Yelp - for anything. So I would ask Pita Jungle if they think this is funny. Does your company have investors? Would they think its okay that your staff pranks the food that your customers eat? Would the Arizona Board of Health be okay with your staff pranking the food your customers eat? I'm a physician; how could I ever trust what you feed me again, or recommend to anyone else that they trust what you feed them? Oh, I'm sure the readers will get the typically placation response but to me this falls flat on its face. You've got a problem over there that's going to affect your brand. Your cooking staff is unprofessional and immature and your management is either encouraging it or ignoring it. This is a problem, a big problem. Over the last few years I have spent a lot of money at your establishment but this was just too much this time for you to keep my business.
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