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  • I went shopping at the Michael's located at 16239 N Scottsdale Rd in Scottsdale Arizona this morning. I was looking for a specific craft for my geriatric aunt. I walked into the store and thought I had lucked out right away when I saw an associate a few feet away from me. I said "excuse me, could I ask for your help?", her response was a BIG sigh with "ugh" noise, an annoyed look, and an extremely sarcastic "SUUUUURE, of COURSE" and made an overly dramatic show of putting down the items she was holding, as if I were bothering her horribly. I was totally appalled at her behavior. I apologized to her saying I wasn't trying to interrupt her activities but I needed some help finding a specific craft. She responded by ROLLING HER EYES at me and asking for the item description. At this point, I was just trying to get through my interaction with her so I could find the item but her body language and behavior were so hostile I had to stop and I asked her why she was being so rude to me. in response, she started listing how busy she was. I cut her off saying I would find someone else to help me since she was taken with other duties. I found a manager (I believe her name was Jen or Jenny) and relayed my difficulties with the previous associate. She was somewhat polite but was obviously eager to get the convo over with. She was nice enough to listen to my item description and show close examples of what was in stock to me. But I was still extremely dissatisfied with the lack of skill when it came to addressing the previous associate's HORRIBLE customer service. Jen simply offered an "I'm sorry" about the associate's behavior. I have been a loyal shopper of Michael's for years and have never had such horrible service. I doubt I will be back to this location anytime soon. Joann's anyone??
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