| rev:text
| - The engine failed on my car in the last week of June. Busy work schedule. So I needed to get a new car quickly. After looking online at ratings for local dealers then checking the company websites for affordable vehicles and doing my budget in lieu of this unexpected need, I settled on a vehicle at Coulter Tempe.
I've been working on my credit for the last 8 years and finally have an excellent rating. I also had a bit of cash that I could put down on the vehicle since I'm saving to buy my first home next year. I should've been an easy sell. In and out in 20- 30 mins.
The experience started out wonderfully. I submitted an online inquiry for the vehicle I was interested in, and contacted next day to set up an appointment to see the car and talk pricing. The expectation set was that the car was at "our sister site, but we can have it brought here no problem. Ask for the sales manager Dennis."
When I got to the place, I was greeted outside by Joe. I let him know the car I was interested in and asked if 'Dennis' was a manager there. He told me "no." So I thought I'd incorrectly remembered the name of the manager I was supposed to ask for. Joe took me into his office to pull up my online request. I told him about my credit and such. He confirmed that the vehicle was at a different site and would need to be brought to their location. He offered to show me some vehicles they had on site for an expedited response. He said he'd get me some good deals. I told him I didn't want to pay on the car for more that 4 yrs and that I had a budget I wanted to stay within.
Joe offered to show be a car that I'd seen online and knew was $5000 over budget from the grunt work Id done before coming to the site. Test drove. It was nice indeed. But too costly. Even with his 'good deal.'
Next attempt was to sell me another, more expensive, vehicle which was 2 years older w/ dings around the housing and w/ double the mileage of the vehicle I came in ready to purchase. 30min visit became an 1 1/2 hour. He said he could get it for me at $25 more than I wanted to spend monthly in financing. I didn't accept that so he brought in his manager- Dennis- yep, Dennis.
Dennis guaranteed me that this older car is superior to the one I'm interested in. He says "take it home tonight, do some research, drive it back tomorrow. If you don't like it we will get you into the car you wanted." By now I'd spent 2 hours in this place with nothing to show for it. So I agreed and signed off on paperwork.
I called back the next day and am told Dennis is gone home for the day. The vehicle hasn't been relocated.
The following day I get a voicemail from Joe saying the vehicle was sold. I go onto the Coulter Nissan site and see it's still listed and take screenshots. The price was even cheaper on this site. I follow up w/ Joe and he says he'll investigate it further. He calls back and tells me they got the car and that it now costs more than the price that it was listed as on Coulter Tempe's website because of a trade in promo. "Come in tonight to pick it up." So I called Coulter Nissan pretending to be a new customer to get a price quote and they proved that was a lie.
When I got to Coulter Tempe to pick up the car. Dennis told me that the higher price was his final price and that he was only having the conversation because he told me he would last time we met. What arrogance!? You mean these 3 days I've spent with this process is a courtesy? How about doing the right thing and following up on the expectation YOU SET?! I continued the conversation with Joe and told him it was unfair practice to sell at a higher cost than the asking price on their website. The price I was asking for was already higher than the price on Coulter Nissan's site. If I'd gone there to get it in the first place, I'd have been way better off. He comes back and finally gets me the vehicle for the Coulter Tempe online price.
it's frustrating, the amount of time it took to get the vehicle at the online asking price. You would have thought they'd offer some type of compensation for the waste of my time but instead they kept pushing for more money. This place, and that 'manager,' should be ashamed of their business tactics.
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