Respectful, courteous and plain spoken. I was not up-sold or hustled. These guys were there to help me get my truck running as well as it could for what it needed and nothing more! We talked about more expensive options and what (little) value they would have for me and did a great job and got me out of there in less than 90 minutes after walking in! HIGHLY RECOMMEND! Also pointed out some loval eateries for me to go to while I waited...and again they were spot on! Had a great cheap breakfast! I'll be back!