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  • This is the first time I have reviewed a restaurant on-line and felt compelled to say something due to the very poor customer service at this location on 16th street and Glendale. I decided to stop by this location because my husband and daughter wanted Panda just around the corner. I ordered the Slim #5 which comes with meat and cheese only. I assumed it was simply a smaller sandwhich which is really all I wanted and did not notice the small writing under the name saying "any sub without the sauce and veggies" and would have ordered something different had I known. I also ordered a combo which comes with a drink, there was no tea left in the container so I asked the employee if there was anymore and he said "no, sorry we do not have any", so I persisted and asked if they were going to make anymore and he said "I don't think we have any more tea bags". I was bumbed to say the least because I do not drink soda but paid for a combo. When I returned to eat with my family I noticed the sandwich issue. I went back and talked with manager who was less than helpful because he said they could put mayo and lettuce on the sandwich but he would have to charge me for it, he said "is that ok" and I said " no it is not ok". I guess I expected a little grace and they would make it right with the customer this time. He said with a smile as I walked out the door "Have a nice day". On top of this all when I returned to my family to eat I noticed there was hole in my cup and my drink was leaking all over the place. I will not be dining at this restaurant again nor will I recommend to my friends. I should have dined at Panda instead. :-(
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