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| - Overall, I'd give 3 or 3.5 stars. There were some minor things that could have been better with the manicure itself, but there was something else (another person at the salon, outside of Lissa's control) that soured my experience.
Lissa did my SNS manicure and was very sweet and genial. I had to reschedule one day, and she was very accommodating. The salon itself just opened in August was very clean and well-appointed. I chose to have an SNS manicure. Another awesome thing about Lissa is she let me text her Pinterest pictures and was able to give me an exact quote, and it's always nice to know exactly how much you're paying upfront! I adore SNS dip powder, but unfortunately the color I wanted wasn't available. So Lissa cleverly suggested she do a couple coats of the dip powder to strengthen the nails and achieve durability, and then use gel to impart the color! I liked that idea. She is also adept when it comes to "bling" or design!
The owner was there as well, and she was incredibly nice and welcoming. I liked that she seemed very hands-on. I do have a few suggestions where I feel there is room for improvement, however:
(1) I realized that night after I left that I paid for a "manicure," which usually involves at least some lotion and a quick hand/arm massage, but I didn't receive lotion or a massage. I thought that was odd. I've never had a manicure without lotion and massage. It might have been because another lady arrived and maybe she forgot. I don't know.
(2) I mentioned I hadn't gotten my nails done in months and my cuticles weren't looking too hot, so I thought the cuticles would get special attention, but they still appear dry and not "tidy" enough, if that makes sense. You can see what I mean from the picture.
(3) What really started to irk me toward the end was the presence of who I learned was also an employee at the salon - a girl who sat next to us during my manicure. I first thought she was maybe someone's daughter just hanging out. I found it... odd that she kept talking and talking, but I tried to be nice and chit chat. But I'd had a very long day and after a while, I really wasn't in the mood to listen to her talk to Lissa about how she collects jars of pig fetuses, employee politics and have her show me pictures of her pet opossum... At first it was cute, but after a while I just needed peace and quiet. Some people go to the nail salon to relax and she was quite hyper. I own a business myself and I never let my customers overhear personal, inner-workings amongst employees. It was just too much. I tolerated it, but at one point I *believe* this young lady even made a rude remark about my father who was walking around just outside the salon. She clearly didn't know that was my father. Needless to say, I did NOT appreciate that. She really wore my patience thin by that point. I know that the salon is relatively new and this girl was young, so perhaps she did not understand how a customer could be offended or feel that her behavior is inappropriate, but I think she should mind herself and her tongue next time a customer comes in. I want to note that despite this girl's behavior, Lissa herself was very professional though and I still tipped her 20%.
After everything, my nails did last me through an entire bachelorette weekend in Vegas and are still holding strong! I just hope that my constructive criticism about the other issues be taken to heart, because I feel that with just a little work, this salon could be top-notch. Thanks!
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