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| - Doohan's is a bar located within a boutique nightclub called the Cathouse. Once you manage to figure that out, be forewarned that this establishment has a serious identity crisis. There are tvs everywhere broadcasting sports games, drinks named after athletes and pub-style grub. The print, tv and web marketing conveys a casual, atmosphere - a good place to pop in for a beer and a bite before heading out for the night. Meanwhile, you arrive and feel like you're sitting in the middle of the Moulin Rouge, surrounded by black vinyl, tufted wall coverings, velvet booths, granite tables, black chandeliers for mood lighting... it's like drinking in a hooker's boudoir.
The place was dead when we arrived; just two other tables were occupied, and we all shared one waitress. I thought, okay, maybe it's just early? At least we'll have good service since the waitress isn't busy...
We told the manager and the waitress up front that four people in the group had purchased a deal for food and beverage credit online and intended to use them that night, two at each table. "Sure, no problem!" from the manager. The waitress had no idea what we were talking about and excused herself to speak with the manager about it. She came back and told us that the credit could only be used by the person who purchased it (which was not indicated on the deal - in fact, it said that up to two vouchers could be used for one table, as long as food was ordered). The rest of the table would pay for their own food and drinks. Since we all planned to pitch in, the group decides that it will all come out in the wash and why make a huff?
Service started off okay and then quickly went downhill. We order a round of drinks that came out in a timely fashion, then ordered some apps - mostly chicken and fries, since they ran out of what I wanted. The apps were nothing special. In fact, they looked like they came from Friendly's, and were even served in the typical plastic basket and wax paper you'd get. A few of us order tobacco for the hookah and another round of drinks. It's taking forever so we tell her to cancel the order and that we want to settle up to go somewhere else, and she says she will try but they "might not be able to cancel since they may have already mixed the tobacco for us." Next thing you know, the order comes out so we smoke, finish our drinks and we're still waiting for the bill. The tables that were there when we arrived had left and a few more had come in, but there was no rush. Our waitress just disappeared.
When we finally see her, I reminded her that we wanted to settle up and she says she needs to process our vouchers with the manager. Isn't that why we gave her the voucher numbers when we first arrived? Apparently, she misplaced them. So we wait...and wait... and continue to wait. Members of our group are standing up to signal we are ready to go and clearly annoyed. She finally comes back with 8 separate bills! Everyone paid in cash except me - another mistake. I tell my friends to go on without me while I wait for her to run my credit card. I physically walked it over to her while she was standing at the computer. And my wait continued. She finally returns my credit card, explaining that it "didn't go through when she ran it" (I had no problems at any other location I used it that weekend). You can bet that no one in the group left additional gratuity over what was included on the bill. In total, our visit to Doohan's for 2 rounds of drinks, some apps and hookah took about 2.5 hours.
Note the the management: If you're running a deal online, make sure that you and your staff are educated about the fine print, and that you are prepared to actually process the deals when people want to redeem them.
Don't get me wrong, if my friends and I had gone with the intention of going to an intimate nightclub, I might have enjoyed the Cathouse. I really loved the decor and could totally could have seen myself going back to check out the nightclub. But after our experience at Doohan's, I wouldn't consider going back. There are so many other clubs and bars in Las Vegas that will give you prompt service. While our group can usually make the best out of any situation, the service was simply unacceptable. Our visit to Doohan's put a complete damper on our last night in Las Vegas and I really regret that we ever stepped foot in the place.
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