My engagement ring's stone fell off. I never been to this shop and I thought I would give it a try. I specified I don't want them to "glue" the stone back but find a more durable solution. They told me they would call me when it's done. When I was called that the ring is fixed and went to pick it up they realized the ring wasn't fixed!!! They just misplaced it and thought it's fixed. And they really wanted to glue the stone back ... so in the end I was actually happy about their mistake and took it to another jewelry repair store.