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  • I had the unfortunate luck of dealing with two rather rude employees at your Smith's location on Eastern and Windmill in Henderson, NV. I had to call last week regarding a couple of prescriptions and spoke with Matt, who is uncaring at best. He took down the wrong information, had an attitude the whole time, and tried to blame me for his mistake. Today, he did the same thing. My grandfather went to pick up prescriptions that I had not even asked for and he was given two glucagon kits which I hadn't specifically told Matt last week that I did not want because my insurance would not cover them. He claims he does not recall this. I remember telling him I had not used them in twelve years, so I would just skip that prescription. So instead of not filling the glucagon, he did not refill my humalog. The medication that keeps me alive. So now I have no humalog and two useless glucagon kits. I called to complain about the inattentive mistake and was immediately passed off the the pharmacist. I unfortunately do not recall his name, but he too was impolite. There was no "we apologize" or even a consideration that Matt may have messed up and lied to cover his fault. Everything was blamed on me and I was told there was nothing that could be done (in a very terse tone). This is inexcusable. If I go to McDonald's, I expect a screw up here and there. If I go to a pharmacy, I expect it to be perfect. Both employees should be heavily reprimanded and ashamed. Take some pride in your work and at least attempt to to take responsibility for your actions. I will no longer be using Smith's pharmacies.
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