Talk about the ninth circle of hell. We arrived at Budget rental at McCarren Airport in Las Vegas at 12:30am. The line at Budget was 20 people deep. While disheartening, we figured we had already paid so this should be quick.
I could not believe how slow the service was. I'm not necessarily blaming staff. They all appeared friendly but why does it take at least 15-20 minutes per customer to get a reserved vehicle? I could close on a house quicker with less paperwork.
After an hour and 10 minutes (with three patient but exhausted children in tow) we got to counter on to discover guess what? You got it. They didn't have the car we reserved. Classic. Just like the Seinfeld episode. "You know how to take the reservation, you just don't know how to hold the reservation."
My husband had to return next morning to exchange vehicle and we still didn't get vehicle we reserved. Horrible experience all around. We'll do business with a different car rental service in future.