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| - Note - this is a review of my sales process back in April. I have yet to interact with their Service Department.
Nate in Sales and Alexa is Finance were a pleasure to deal with. I started shopping for cars about 7 months before I was actually in a position to purchase. When my wife and I first visited the lot, we sort of wandered around the lot and showroom for a few minutes. Nate had just finished up with another customer and came running over to us to make sure we were being helped. After taking a 2014 Mini Cooper Countryman S for a test drive, we told Nate that we weren't ready to buy just yet and he didn't try to hard close us.
Over the course of the next several months, either I'd text Nate or he'd text me just to keep in touch. Again, never a hard sell just a "hey, let me know when you are ready." Since Minis tend to be "lifestyle" cars and I was questioning how practical it would be at my age, I asked if I could do an "extended" test drive. Nate didn't bat and eye and we arranged to take one out for the afternoon. I put it through a "Middle Aged Man's" test (picked up my dogs, went to Costco, ran other errands) and the car performed adequately.
A couple of months later, when I was finally ready to purchase, Nate was ready (note, this was more than 200 days after we first met). Since Minis are truly customizable, Nate knew my must haves and what I'd be willing to live with and without. He had one car on the lot and several at other nearby dealers. We settled on one that had just arrived in port and made the deal. After agreeing on a price it was off to Finance.
In Finance, we had the pleasure of working with Alexa. Again, no hard sell on any extended warranties. Just explaining the benefits of each and we were off.
The only issue we had - and the reason this is a 4 star review instead of a 5 star review - was that it took over an hour from the time we finalized the price of the car until the time we were called into Finance to finish the paperwork. They weren't busy, there was no one in front of us and we were the first deal of day. I don't blame Nate or Alexa for this, but I hope this has since been corrected.
I do love my car and enjoy driving it daily. It helps that I had a great experience at Mini of Las Vegas!
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