Chad changed my radiator. Was pissed at first because my lever on my car to pop hood was not working after he left. Called him, he denied any wrong doing and didn't come back to help me with it. Gave advice that didn't work.
I wrote a mean review and the owner called me like 5 minutes later as I'm on the way to a different mechanic to have the issue resolved. After about 5 min of speaking with him he convinced me to let him handle the situation. He met me at my job a couple of hours later and fixed the problem in about 20 minutes.