Hmm.. I read the reviews and was expecting welcoming, great service from the employees. I walked in and was not greeted or even acknowledged (I was one of the only customers with 5 employees behind the counter just standing there doing nothing). After looking at the menu for several minutes I had a simple question regarding which drinks are most popular and the guy behind the cash register was like "WHAT!?!" In an overly loud, disgusted tone. I did not even need to repeat what I said, he then immediately said it just depends on what you like with no further explanation.
I ordered a smoothie. It took awhile for them to make it (about 15 mins) which I had expected because I read other reviews.
The smoothie was good, a better than average smoothie 4/5 stars
Unfortunately, I did not experience any aloha spirit from the employees. I left very disappointed. So subtract 1 star for a total of 3/5.
Will I come back? Possibly to try a frozen lemonade. Just hoping that the overall experience is better next time.