Was really very pleased with them overall in all aspects. I found them on Yelp less than a week before my move out and contacted them via Yelp message! They responded within minutes - talk about fast turn around. They understood that I was busy and were able to conclude the entirety of the request (availability, scheduling and pricing) via email & text message vs. having to arrange for phone calls, etc. - you have no idea just how incredibly convenient and helpful that is!!! Thank you.
They were there a few minutes early and kept in contact with me by text message before service, when they arrived and when they concluded service (I had to go in to the office while they completed service). Could not have been more happy with the communication.
The actual work done on the carpets was amazing. I have a small dog and as can happen from time to time, accidents happen. They did an amazing job and made sure I was happy and very satisfied with the results.
I would use them again in a heartbeat and will (and have) recommended them to friends and colleagues.