| rev:text
| - The doctors and nurses here are fine, but the office staff and billing department are completely incompetent. I truly have never had such a bad experience in the 5 months that they saw my newborn son.
Example #1:
I go in for my son's January 2013 well baby visit and am told that I need to pay a $25 copay. No, I say. The well baby visits have no copay. Clueless front desk girl says oh, let me verify your insurance. She hands me a piece of paper with the wrong insurance info on it. I cross it all out and give her the correct information and she makes a copy of the insurance card. Next well baby visit - same clueless front desk girl says the same thing, asks me to verify the insurance info, I correct it, she makes another copy of the insurance card. Next well baby visit - EXACT SAME THING. I gave them the insurance card four times. You'd think they'd get it but, no. See #3 below...
Example #2:
On my SECOND well baby visit, same winner at the front desk says oh, you have a balance on your account of $228, how would you like to take care of that today? I said I don't want to take care of it today because that's the first I've heard of it. She tells me that it's getting ready to go to collections so I should pay it today. I queried how it could possibly go to collections when I have never seen a bill? Clueless wonder offers to let me speak to the billing manager. The billing manager then says it was all a mistake, it's not gone to collections, and in fact, THE BILL WAS JUST PROCESSED AND PRINTED THAT MORNING TO BE MAILED OUT THAT AFTERNOON!
Example #3:
I moved to Colorado and started getting phone calls from Merrill (sp?) in the billing office. I called her back. She tells me some of the well baby claims were denied. I ask her for the dates, call the insurance company, verify my son's coverage and benefits to be 100% for well baby visits, and call Merrill back to tell her that. She says she will resubmit the claims and asks yet again to verify the insurance info. What do you know? They have the wrong insurance information AGAIN. So I give it to her. She asks for a copy of the insurance card. I tell her to reference the other 4 copies of the insurance card that they should have on file. She does, reads it to me, I confirm it, and we go our merry way, right? Wrong. I get at least 3 more calls from Merrill where we have exactly the same conversation.
My husband and I both called the insurance company to verify coverage again. They tell us they have no claims on file at all from NSP. We both called Merrill to let her know, she says great, should be taken care of... But no, then we receive a bill in June 2013 for $1200+ from NSP. My husband calls the billing manager three times because we are sick of talking to Merrill. Billing manager never calls him back so he calls the insurance company. They say there are still ZERO claims on file from NSP and offer to call their billing department. That's right - the insurance company offered to call the doctor's office. Lo and behold, we get a call back from Cigna letting us know that N. Scottsdale Pediatric never ever filed one single claim correctly for my son. They continued to file against the incorrect insurance information that I corrected THREE times previously. Cigna advised them on how to file the claims. Unbelievable. I am so glad I don't have to deal with these clowns ever again. Even if the doctors are ok, the hassle isn't worth it. It's the most poorly run medical office I've encountered.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)