The store itself is excellent....if you need fake flowers, something framed, art supplies, weird craft stuff you can't find anywhere else, and just a huge supply of every kind of craft item you can imagine - Michael's is the store you want. They offer great discounts and coupons every now and then too.
What drives me crazy about the store is the staff. It's not just this Michael's, it is every Michael's I've been in - a mix of dim folks operating in super slow motion and obnoxious young people who can't be bothered. If you're trying to find someone to help you - good luck. I would love to participate in one of the Michael's employee trainings. I need to know if they hire people like this on purpose or if they are turning good workers into who gives a crap workers via some process. Maybe it's as simple as they skim through good applicants and go right for the guy that showed up an hour late for the interview - I don't know.
Will I continue to shop at Michael's - yes. Will I complain every time the employees tick me off - yes. Do I think they will ever improve - no.