While other reviews have said differently, I've always had fast service here. Their chai is good, as is their americano. In terms of food, I've like most of what I've gotten. The wraps and sandwiches are very fresh. I work in the medical sciences center, and really appreciate the close option. The Mediterranean veggie soup is really delicious, but I would avoid the cauliflower one. The staff is friendly enough, and there's a nice environment to eat in.