| rev:text
| - What a waste of time and money!
First of all, the spa on sight is merely a hair salon/ nail 'spa'. Nothing bad to say about them, simply noting. Call front desk to check what time the 'spa' closes, thinking I could book a couples massage for our date night before drinks and a meal. The front desk informed me that the spa closes at 10pm. So I checked with the wife and she was in. I booked the room for the night and called back to try to schedule the event, someone else at the front desk answered and informed me that the 'spa' closes at 3pm. HMMMMMM, that's not what the guy before you said. I asked for the phone number and the gal could not find it. She called me back later to give me a number to rang to a voice mail for a man named "Ted". BTW, the hours were posted on the 'spa' door and on this day they closed at 5pm.
Oh well, I can still salvage this date night. Go check in, wonderful lobby area. I asked to have my Starwood points credited for the stay. Start walking to the elevator to go up to the room and we notice that the carpet is all in desperate need of a good cleaning. Get to the room and do the walk around to get situated only to find that the waste basket had not been emptied. Not going to be there long until we go out for the evening, I thought, I will ask the front desk to get that taken care of on our way out. Oh while I'm at it, I'll schedule a wake-up call at the desk as well because the speed dial button on the room phone marked "Wake-up Call" only calls the message center. The front desk seemed to take note of both requests.
Went to the near by sushi restaurant and had a wonderful time.
Come back to the room to find the waste basket was in the same EXACT place I had left it with the SAME TRASH inside.
The bed was comfortable and I slept well.
Good thing I set my alarm because come wake-up call time, guess what? NO WAKE-UP CALL!
Upon checking out the desk person, different person, asked how our stay was. We informed her of all of the short comings and she seemed very uninterested and attempted to line up her excuses and even answered the phone in the middle of my wife talking to her to explain. Not a good look. She continued inform that nothing else was owed on the room and brush off the short comings. We did not respond well to that. We let her know the stay was an epic fail. I also followed up on my Starwood points and she assured me they would be credited.
Oh and I still haven't been credited my Starwood points. Those usually only take about an hour to show online. I will just go ahead and call Starwood directly and see if they can issue my credits.
LOOOONG story short, WASTE OF TIME AND MONEY!
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