I called this vet to make an appointment for dental surgery for my elderly cat. I was given an appointment the next day. The location is convenient to downtown and the waiting room is inviting.
My first impression was immediately ruined when the girl at the front desk opened her mouth, however. The staff could all use a lesson in customer service.
The doctor kept me waiting over an hour and then told me that I should come back another day. When I refused, he spent all of 5 minutes examining my cat and then reluctantly agreed to keep her overnight (for an extra fee) so she could have surgery the next day. An unfriendly vet tech came in and gave me an estimate... everything came to about $700 on the high end. I signed it, kissed my kitty goodbye and left.
The next day when I picked her up the bill was over $1000 and nobody could explain why. They said it was due to extractions yet they couldn't even tell me how many teeth an adult cat has. Where do they find the staff for this place?
While I was waiting, the two catty (no pun intended) girls working the front desk seemed more concerned with gossiping about me under their breath than actually doing their jobs.
When I finally got my cat home, she had a cold which she probably caught from being in their unsanitary boarding area with other sick cats. I had to take her to another vet to get medication. I will never, ever, ever return to this place and would advise others to steer clear as well.