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  • If you asked me last year I would have given five stars. Since this place has opened, my husband and I have gone there for every special occasion. For the last month I have looked forward to going for my birthday. We saved up our money because we go all out when we are there and always spend over $100 on one meal. Normally we don't mind because we feel, for a treat, it is worth it. On my birthday this year, however, our experience was horrible. It ruined the day for me. The waiter got our order wrong twice. The first time it was for the teppan and the chef was able to correct it easily. The second was with our appetizers, that didn't get to our table until after the chef was already cooking our entrees, and my husband's appetizer was not what he ordered at all. The waiter said he would get the correct one and then disappeared for half an hour, leaving us thirsty for drink refills. When he finally appeared with my husband's appetizer we were nearly finished with dinner. Lastly the lobster I ordered was not fresh at all. The chef did overcook it as well but even if it was cooked right you could tell just by looking at it that it was not good. I was a waitress for a long time so I tend to sympathize with waiters and do not complain often but the service was horrendous. I did speak to the manager and, after waiting for another twenty minutes to talk to him, he did remove the lobster from the bill but the damage was done. I was crushed that the meal I had been looking forward to on my special day was so disappointing. I will be celebrating at other places from now on. This isn't only because of one experience because I could have let that go. It is because, even though he fixed the bill, the manager was very inconsiderate and rude. He wouldn't let me speak and kept brushing me off. I will not frequent an establishment with people like that in charge. The two stars is for the food we actually did get to eat. It was very good but I can get good food at another place with better staff and a friendlier atmosphere. Sorry about the long rant but I was really upset with my experience.
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