My favorite boba place to go to in Chinatown, cute ambiance with amazing artwork on the walls which can be purchased. The only thing I get here is milk tea with herbal jelly or yogurt green tea. The workers here greet you when you walk in and when you leave and when they hand you your drink they immediately tell you if the drink doesn't taste right, they're willing to make adjustments. I find that a little odd, maybe some workers make drinks differently? I would expect them to follow a certain recipe so the drinks are consistent.
Another thing is that my friend asked if they can make a certain drink into a slush and the worker blandly said "no, we're a franchise and we can't do custom drinks"
...Starbucks is a franchise and I'm pretty sure if you give them specific ingredients to put in your drinks they're willing to do it for you. Not that it's convenient for the workers or Ive ever done it but I didn't get the reason behind that.