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  • I've been to Cacao 70 multiple times as it is close to my apartment but haven't felt the need to review this establishment until very recently due to probably the worst experience at a restaurant yet. I went here with two girlfriends Friday night around 10:30 pm and was not surprised to see a line up almost out the door. We waited for around 30 minutes in line, drooling due to the smells and seeing other people eating. We were very excited to be having dessert here as one of my friends had never been. We chatted while we waited watching as some people left, starting to get a bit impatient. A waitress came by to take our party number saying it would be 15-20 minutes of wait time. After 30 minutes, maybe more of waiting we were seated by the same waitress who apologized due to being understaffed. That's when I realized that there were only two people on the floor waiting the entire restaurant on a Friday night. By this point we were very hungry and thirsty from waiting, but no water was brought to our table. This is where things went down hill fast.... 1. We had to wait 20+ minutes for water to be brought to our table and it was only after I had to bark down the waiter who would not look at our table as he passed it multiple times. 2. After finally getting our water, our order was taken and food arrived shortly after (~10-15 minutes) but one of my friends had ordered a cafe au lait which we had to ask for THREE times before finally receiving a lukewarm coffee. No one came by to check how we were and we were very unhappy with the service. The waiters knew they were understaffed and it took us an hour and a half to be seated, eat, and pay because of terrible service. They didn't even offer to give us anything to make the wait more enjoyable nor did they make us feel like they cared at all. At one point, there was no one on the floor and that's when I wanted to get up and leave. This is the first time I have ever left no tip at a restaurant and it was well deserved. I can definitely say I will not be going back after such a horrible evening at Cacao. It is unbelievable to think that they were 'understaffed' on a Friday evening, probably their busiest time yet there were 4+ people in the kitchen. Beware of their terrible and rude service.
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