The pizza is really good, which is the only reason I rated as high as I did. The customer service is lacking. It is not kid friendly either. They seem very upset when you bring children in. I have once gotten ran out because I brought several children in (I had my children and another families children alone). They were a little loud but not that bad. You are connected to Fat Cats, what do you expect? Families coming in from play should be your target audience. We hadn't even finished our meal and they came over and began cleaning our space up, even sweeping! The broom actually was sweeping over my feet! There was only one other family in the restaurant, so it wasn't like we were making a scene or affecting their customers.