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  • Dryer had been getting less and less effective in drying clothes. I tried to clean out the vent line myself, but had no success. Finally, on what always seems the hottest day of the year, I broke down and called these folks. Spoke with Judy on the phone, made a same-day appointment (on the Saturday of the 4th of July weekend, no less!). She was very pleasant and accommodating. She quotes me a price for the work ahead of time. They call as they're on their way, so I know they're coming. Judy and her brother Larry are efficient, thorough, and professional. Larry has the right tools. The dryer vent in our home has some added twists and turns that make it very difficult to clean properly. After working for some time, one of his tools broke and he took it in stride and continued by modifying another tool to do what was required. Even after he was able to coax significant masses of compacted lint out onto the roof or into his shop vac, he was still (rightfully) convinced that the job was not done and that there was still some blockage. I went up onto the roof and worked with him from the roof side, communicating via cellphone, and ultimately together we were able to finally figure out how the dryer vent was built (badly, by the way), and that there was one bend that held a huge mass of lint. Once we cleared that, he stated that he was satisfied that the vent was now clear and his job was done. All told, Larry spent nearly an hour and a half hard at work. Once done, Judy quickly handled the paperwork, charged me the quoted price, and when I asked for a card she gave me a nice magnetic card which I promptly stuck on the side of the dryer for the future. I wholeheartedly recommend Judy and Larry. They are professional, patient, determined to solve the issue, and prompt.
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