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  • This place wasn't awful but it wasn't great either. We came for the Summer Nationals Tour and hit a few bumps before actually making to the point of being able to find a spot to sit and enjoy the show. First, parking is a little bit of a nuisance but we didn't mind having to walk a couple blocks to get to the theater. My biggest issues are with their processes for actually getting in the door. My boyfriend and I did get split up because the male pat-down line has two lines as opposed to the women's one. This was also frustrating because after we were split up, security came back around and provided the option for boyfriends to stick with their girlfriends in the women's line until they got towards the front. I do think it's nice that they have igloo coolers with water so you can hydrate a little while waiting, especially since it can get so hot in the late summer. Points for that. Next, when I finally got to the front of the line the security personnel yelled at me that my bag was too big and I would have to take it back to my car. She snapped that "Didn't you see the sign?!" I told her no, I didn't see the sign but that it wasn't a problem and that I would take care of my bag and come back. There was a sign out front by the lines that I saw when walking out but you couldn't see what it said because of the crowd of people around it. Maybe putting it in a more open area would be more helpful so people can catch it before getting in line? Either way, I didn't see the need for her to be so rude over something that is easily fixable and was an honest mistake. I also checked online and the rule about "large" bags is there in the FAQs, so my bad for not checking beforehand, but I think it would be more helpful if these rules were printed directly on the tickets similar to other venues so they are a little more in your face and you don't have to go digging for them. Just a suggestion! After the trip to my car and back, I made it through the security line again, after which you are pooled into another area to wait in line to have your ticket scanned in. Once I got in and tracked down my boyfriend, we tried to get a beer but were told we had to wait in yet another line to get over 21 wristbands to drink. This is fine, but I think this whole process would be a lot smoother and less aggravating if we got everything done in one shot at the front gates. Booze prices were steep but expected. Overall we had a good time sans the rough time actually getting in, and actually enjoyed being able to get out at a decent time due to Mesa's noise ordinance that is in effect after 10pm. On a side note, buying tickets online has a steep "convenience fee" which makes you second guess buying tickets. The fee for each ticket is like a third of the total cost of the ticket itself which is a little outrageous. I wouldn't have a problem buying tickets at the venue; however, the box office is only open for select hours in the middle of the work day during the week, so it's difficult to try and make my way over there to make a purchase. Maybe this is just me!
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