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  • HORRIBLE! I went in for an upgrade and got fooled into a "free" phone connect (home phone) by the manager ZACH. I've been stuck paying off that house phone that's been sitting in my closet since I got it. He said it was free and it came with my purchase that day which was a complete LIE! I've tried to go back and clarify things with Zach but I guess he no longer works at that store and the guys that do work there WERE NO HELP AT ALL. I waited about 30 minutes to basically be told I need to get help from Zach, they didn't tell me what store he worked at. Since my upgrade I've been paying 150-200. I went as far to call and get help and even chat with customer service and they're the worst. They tell me all these lies just to get me to leave and say my bill is going to go down but a month later it's still 160. I've had the worst experience with sprint and the sad part is I can't leave due to the contract, I'm trapped paying an absurd amount for my phone and house phone Zach basically threw on me. When I try to ask what I can do to improve he situation I get told just to pay off the house phone in full so they can take it off my plan when it should've never been there in the first place, I AM THE ONE THAT HAS TO PAY IT. I hate sprint. HATE
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