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  • In many stores, if you have a negative experience with an employee, you can ask to speak to the manager and he or she will quickly rectify the situation. The manager is one of the most important people in that store, because he or she has the power to either change a customer's terrible experience into a great one, or to turn a customer from someone irritated with an employee, to someone who will never, ever go back. The manager at the Jared's in Pineville is the later. He is unwilling to admit that his employees do make mistakes. When one of his employees was outright dishonest and tricked one of his customers into applying for a credit card, he rushed to the employee's defense. Instead of taking care of the situation and realizing that the employee had not acted on the up and up, he basically told the customer "too bad". I was not the customer, but I did speak to the manager and I was present when the customer spoke with the manager as well. He treated her like she was an idiot and after a long conversation would still not admit that the employee was at fault. He claimed to own footage of the date in question, but if that was the case, he obviously had not watched it since it proved that the employee was dishonest and sleezy. Though the employee was the one who was dishonest, I am more upset with the manager since he was supposed to be the one to make everything right. He is the one who is supposed to hire honest employees and discipline those who are out of line. He is the one who is supposed to repair the damaged relationship between a burned customer and the store. Instead he blamed the customer and not the employee. That is bad business.
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