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  • My wife and I went into this store to take advantage of their President's Day sale. The three recliners they advertised at $399 were a bit substandard and cheap looking, so we almost settled on a higher grade one--in fact we were going to buy two of them. That's when we learned that when they say the item is in stock, they mean it is in stock 20 miles down the road in Phoenix, and if we want to pick it up at the Mesa location, we would be paying $25 extra for that privilege. If not, we could pick it up at the distributor's warehouse AND SKIP THE $25 CHARGE! Now, I can understand $79 for a delivery to our home, but I don't see why the customer has to pay for the freight between the La-Z-Boy warehouse in Phoenix to the Mesa store. Sears doesn't do that. Neither does Ashley furniture, The Room Store or The Dump. When they say it is in stock, it is in stock AT THAT STORE'S onsite warehouse. I'm told that the owners of this store have 5 different franchises in the Phoenix area. Yet they are too cheap to allocate some warehouse space and run a truck 20 miles into Phoenix to pick up thousands of dollars of merchandise they sell at their store every day. They expect their customers to pick up their freight costs. I told the sales lady that, although I didn't want to beat up on her, I wanted her bosses to know that I think that's a pretty cheesy way to do business and I will not by anything from a store that operates like that. Her answer? "Well, that's what they charge us to bring it in to our location We have to make a profit, you know." And do they really expect their customers to believe that they aren't making a pile of money on a chair that sells at those prices? My point is, why would I want to buy a recliner that may go as high as $1600 and then pay their freight costs? Pretty weak.
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